Content Strategist, Trust

  • Airbnb

Description

The Airbnb content strategy team is growing, and we're looking for people who are passionate about writing for a global audience of guests and hosts.

Trust stands out as Airbnb's core strength. Creating confidence in our platform and within our community plays a critical role in our success. As a content strategist on the Trust team, you'll shape product strategy and define how we communicate trustwithin both Airbnb and our community.

Responsibilities:
  • Define the content strategy for signup, login, and account experiences
  • Write clear and concise content across multiple touchpoints
  • Contribute to a team of designers, researchers, product managers, engineers, and data scientists
  • Offer a content strategy perspective throughout product development to improve the experience and ensure consistency across platforms
  • Work with cross-functional partners to drive consensus across teams and advocate for solutions that balance user needs with business goals
  • Help people who use Airbnb feel welcome and empowered, writing content that's consistent with Airbnb's mission of belonging
  • Work with other content strategists to maintain and evolve writing guidelines and help evangelize those resources across the company
  • Develop content frameworks, product narratives, and other deliverables that explain your recommendations and help people understand the practice of content strategy
  • Approach all of your work with a global mindset, advocate for designs and language that internationalize well, and work with our translations team to improve quality
  • Share your work with other content strategists, provide feedback on their work, and contribute to the team through mentoring, onboarding, and recruiting
Requirements:
  • 3-5 years of experience in UX writing or content strategy on a product team
  • Strong track record of writing nuanced, empathetic content and guidelines for handling sensitive situations
  • Bulletproof writing and editing skills
  • Solid understanding of user experience design principles and interaction patterns
  • Comfortable working in an engineering environment and technical product area and proven ability to collaborate successfully with cross-functional partners
  • Experience writing content principles and style guides
  • Ability to work independently in a fast-paced environment
  • Passion for Airbnb's mission, commitment to diversity, and global mindset
  • Portfolio of writing samples
Apply Now


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