Business Operations Analyst

  • Stitch Fix


About the Role

The Business Operations Analyst will contribute to the overall effectiveness & efficiency of our CX department by supporting the Strategy & Biz Ops team with reporting and analysis. Reporting to the CX Manager of Strategic Planning & Business Operations, you will work closely with the CX Leadership team, Strategic & Business Operations, and cross-functionally across the organization.

This is a perfect opportunity for someone with a strong analytical background who loves solving operational problems across a broad spectrum of disciplines and wants the opportunity to have an impact on a growing organization. You will be a member of the Strategic Business Operations Team and providing analytical support to the CX Leadership team.

You're Excited About This Role Because You'll

  • Work closely with the Finance team to support global Budget, reforecasting process & monthly reconciliations
  • Use revenue forecast to make global staffing recommendations
  • Consult with CX offices to share performance summaries that fuel discussion
  • Use data analytics tools to create & maintain easy-to-read dashboards monitoring KPIs
  • Complete root-cause analysis to determine reasons behind issues and recommend counter-measures to improve operational effectiveness
  • Support global Workforce Management Team tasks as needed
  • Lead cross-functional teams through end-to-end implementation and impact analysis of SBO projects
  • Partner with the CX Strategy Team to support ROI analysis on upcoming initiatives & monitor performance of efforts
  • Support operations implementation projects and audits
We're excited about you because...

  • You have a Bachelor's degree, preferably in business, finance, or a related field
  • You have 5+ years of work experience in analytical role
  • Experience with retail or e-commerce preferred
  • You're a serious rockstar in Excel and Powerpoint. Experience with SQL a plus
  • You've had hands on experience leveraging the on board analytics tools of one or more major CRM platforms (e.g. Zendesk, Salesforce, etc)
  • You are proactive, like to work in a fast-paced environment, have great attention to detail and are a strong communicator
  • You're a self-starter who takes initiative and can work cross-functionally
  • You believe in our mission of helping our clients to look, feel and be their best selves
  • Above all, you are bright, kind and motivated by challenge
You'll love working at Stitch Fix because we...

  • Are a successful, fast-growing company with a start-up work vibe.
  • Are a technologically and data-driven business.
  • Offer competitive salaries, equity and comprehensive health benefits.
  • Are at the forefront of tech and fashion, redefining shopping for the next generation.
  • Are passionate about our clients and live/breathe the client experience.
  • Get to be creative on a daily basis.
  • Are a smart and experienced leadership team that wants to do it right & is open to new ideas.
  • Believe in autonomy & taking initiative.
Apply Now

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